apple pay

4 Reasons Why My Apple Pay Stopped Working

Posted by

Apple Pay is starting to grow as a convenience in today’s world. The outlets that now allow this technology to pay for goods are on the increase, and there is no doubt that it is the fastest and most secure way to consummate your transactions with wireless chip cards.

However, Apple Pay is not perfect, as sometimes it could stop working for one reason or another.

4 reasons why Apple Pay may stop working are as follows:

1. Interference from your phone case

Phone cases can interfere with NFC communications on which Apple pay depends. These rubber cases covering our entire phone can sometimes be too thick for the NFC to work. Pouches with metal or magnetic elements can also pose a problem.

The best way to test this is to remove your iPhone from its case and try Apple pay. If it works when not in the case, you may be thinking of getting a new phone case that will allow Apple pay to work.

2. Signing in and out of your apple account

Some users have issues signing in when trying to use apple pay across their various devices like iPhone or iWatch. While apple pay may work on a Mac, it is noteworthy to see if Apple Pay on your phone does not work in shops or other scenarios.

The solution, however, is to sign in to your Apple account. On your phone, do this by going to settings> iTunes & App Store, tap your Apple ID, sign out, and sign in again.

Apple Pay - Apple

3. When Apple Pay is down

If Apple Pay is not working, you may think something is not working on your iPhone or iPad, but this is not always the case. It could be that the web service that Apple Pay uses on the backend is currently down. If this is the case, you may need to wait for some minutes until it comes back up.

4. Your browser

If you are trying to use apple pay at a store, you must have checked to see that the store supports Apple Pay. Even if it does, you may encounter challenges along the way. If this is the case, you may want to check to see if the store has another terminal you can use.

If there are several terminals available, then try them out. It could just be that one of the terminals does not work well with Apple Pay. If another terminal works for you, remember if it is a store you frequently use for future purposes.

RELATED ARTICLE: 10 US Stores that accept Apple Pay in 2022 and 10 that don’t.

Steps to rectify apple pay not working

– Select a card manually

There is a possibility that even if an apple pay ready terminal will work with your phone, its NFC reader has not detected Apple Pay correctly. If you find holding your phone up to the airport does not work, try selecting a card manually.

To do this:

  1. Go to the Wallet app and select the card you want to use.
  2. Keep your phone next to the reader.
  3. If this works, use Touch ID or Face ID when you get the prompt, and your transaction should occur.

Apple Card - Apple

– Restart your iPhone

If none of the previous options work for you, or if you are not using it at a store but rather to make an online purchase, there are some more steps you can try. The simplest of them all is to restart your phone.

Often, people assume that such will never work. In truth, lots of stats and bits and pieces of data are reset inside your phone when you restart it. One of these might be affecting Apple Pay, so a restart should rectify that.

– Ensure to charge your iPhone

Another way to rectify the issue of Apple Pay not working is to charge your phone. The lower the battery, the more the features that are disabled to help preserve the battery life. If it drops to about ten percent, then Apple Pay may not work. Therefore, you need to charge your device before shopping.

– Add your card again.

If you use a card that has frequent issues with Apple Pay, you may want to remove and re-add it to Apple Pay. It also comes in handy if you have just received a new card from your credit card company, as the changes’ details may not always register automatically with Apple Pay.

To do this:

  1. Go to Settings on your phone, then to wallet & Apple Pay.
  2. Select the card you want to re-add, then tap “Remove Card.”
  3. Go back to settings, then Wallet & Apple Pay.
  4. Select Add Credit or Debit card and follow the prompts you see to add your card.

– Always choose Credit

If you use debit as your payment method on the payment terminal, Apple Pay won’t work. Try to select Credit even if it is a debit card you use. It may help to resolve the issue and let you pay with your debit card without a problem.

– Seek help from Apple Support

If you have gone through the steps mentioned and none of them worked, you may have to reach out to Apple support to assist you. Apple pay may not work due to a hardware issue like a faulty NFT chip. Here, the help will come from your Apple support team.

To begin, visit the Apple Support page and describe your issue with Apple pay. You can also chat with a member of the apple support team or place a phone call using the number given.

In conclusion, Apple pay may not work for several reasons, like the case of your iPhone not being compatible, as it results in some form of interference that stops Apple Pay. It could also be from the settings on your iPhone or your card.

Whatever the case may be, you can have it rectified by trying some of the procedures that have been discussed and getting back to shopping from your favorite stores.

You may also like to read our latest article, How to find a lost iPhone that is turned off using Apple Find My feature.